This documentation is only valid for older versions of Wordfence. If you are using Wordfence 7 or later, please visit our new documentation.

Difference between revisions of "Troubleshooting and Common Errors"

From Wordfence Documentation
Jump to: navigation, search
 
(21 intermediate revisions by 3 users not shown)
Line 1: Line 1:
Common errors and troubleshooting steps are shown in the categories below. Some of the most common issues include:
+
Common errors and troubleshooting steps are shown in the categories below. If you have a question that has not been answered here, you can [https://wordpress.org/support/plugin/wordfence visit our official forums if you are a free customer]. If you are a Premium customer, you can [http://support.wordfence.com/ contact us on our priority support ticketing system].
* [[My scans don't finish. What would cause that?]]
+
* [[My options don't save. How can I fix that?|My Wordfence options don't save when I click the Save button.]]
+
* [[You sent me a warning that the plugin "" needs an upgrade. How do I find out what plugin is named ""?|Wordfence shows that the plugin "" needs an upgrade.]]
+
  
  
Line 10: Line 7:
  
 
==Conflicts with Plugins and Themes==
 
==Conflicts with Plugins and Themes==
 +
* [[Handling script conflicts on admin pages]]
 
* [[Open the JavaScript console for troubleshooting plugins|How to open the JavaScript console for troubleshooting conflicts]]
 
* [[Open the JavaScript console for troubleshooting plugins|How to open the JavaScript console for troubleshooting conflicts]]
 +
* [[Admin pages with query string redirect to the frontpage]]
 
* [[Plugins that might have issues and solutions to them]]
 
* [[Plugins that might have issues and solutions to them]]
  
Line 17: Line 16:
  
 
==Firewall and Blocking==
 
==Firewall and Blocking==
 +
* [[After moving a site or deleting some files, I see: PHP Fatal error: Unknown: Failed opening required /var/www/html/wordfence-waf.php]]
 
* [[Facebook links result in a Wordfence blocked message.  How do I fix that?]]
 
* [[Facebook links result in a Wordfence blocked message.  How do I fix that?]]
 
* [[Help!  I locked myself out and can't get back in.  What can I do?]]
 
* [[Help!  I locked myself out and can't get back in.  What can I do?]]
 
* [[I have a referrer/IP address blocked in advanced blocking but Google Analytics says it hit my site.  Why is that?]]
 
* [[I have a referrer/IP address blocked in advanced blocking but Google Analytics says it hit my site.  Why is that?]]
 +
* [[Web Application Firewall Setup|I cannot set up the Web Application Firewall. What might cause that?]]
 +
* [[IP addresses in Live Traffic are all the same, or visitors are blocked without breaking any rules]]
 +
* [[My reverse proxy (Varnish, nginx, or a cloud provider) gets blocked instead of a single visitor. How can I prevent that?]]
 
* [[My site uses IPV6.  Does Wordfence support that?]]
 
* [[My site uses IPV6.  Does Wordfence support that?]]
 +
* [[Visitors are being blocked when they have not broken any rules. What can cause this?]]
  
==LiteSpeed Server Issues==
+
==Server Issues==
 
* [[LiteSpeed aborts Wordfence scans and updates. How do I prevent that?]]
 
* [[LiteSpeed aborts Wordfence scans and updates. How do I prevent that?]]
 +
* [[Possible caching issues on Pagely and other hosts]]
  
 
==Scanning and Scan Results==
 
==Scanning and Scan Results==
 +
* [[How do I fix a 'Scan can't continue - stored data not found after a fork. Got type: boolean' error?]]
 
* [[I got a message that my cron key doesn't match the saved key.  What does that mean?]]
 
* [[I got a message that my cron key doesn't match the saved key.  What does that mean?]]
 
* [[I got an error about Wordfence not being able to sign in as admin when trying to scan]]
 
* [[I got an error about Wordfence not being able to sign in as admin when trying to scan]]
Line 34: Line 40:
 
* [[PHP Fatal error: Allowed memory size?  What does that mean?]]
 
* [[PHP Fatal error: Allowed memory size?  What does that mean?]]
 
* [[Red error messages appear in the activity log]]
 
* [[Red error messages appear in the activity log]]
 +
* [[Misconfigured_How_does_Wordfence_get_IPs_notice | Scan results show Misconfigured "How does Wordfence get IPs" ]]
 
* [[Scan results show modified theme or plugin files]]
 
* [[Scan results show modified theme or plugin files]]
 +
* [[Scheduled scans are not starting]]
 
* [[You sent me a warning that the plugin "" needs an upgrade.  How do I find out what plugin is named ""?]]
 
* [[You sent me a warning that the plugin "" needs an upgrade.  How do I find out what plugin is named ""?]]
 +
* [[I cleaned my site with Wordfence but Google still says I have malware. What must I do?]]
 +
 +
==Updating Wordfence==
 +
* [[Inconsistent file permissions. tmp/configCache.php]]
 +
* [[Wordfence Update failed to copy a file]]
  
 
==Other Issues==
 
==Other Issues==
 +
* [[For some reason, there is nothing showing on Wordfence pages in my admin area]]
 
* [[A feature in Wordfence isn't working.  What could be causing that?]]
 
* [[A feature in Wordfence isn't working.  What could be causing that?]]
 +
* [[Authorize.net transactions blocked]]
 
* [[Google is indexing 'wp-admin/admin-ajax.php?action=wordfence_logHuman'  How do I stop that?]]
 
* [[Google is indexing 'wp-admin/admin-ajax.php?action=wordfence_logHuman'  How do I stop that?]]
* [[Emails are longer being sent from Wordfence, but alerts are enabled]]
+
* [[Emails are no longer being sent from Wordfence, but alerts are enabled]]
 +
* [[I see a "connection reset" error message after updating]]
 
* [[I got an error that said 'Fatal error: Cannot call overloaded function for non-object'.  What does the mean?]]
 
* [[I got an error that said 'Fatal error: Cannot call overloaded function for non-object'.  What does the mean?]]
 
* [[I got an error that says my API key is being used by another site.  How do I fix that?]]
 
* [[I got an error that says my API key is being used by another site.  How do I fix that?]]
Line 47: Line 63:
 
* [[My options don't save.  How can I fix that?]]
 
* [[My options don't save.  How can I fix that?]]
 
* [[My scheduled posts are failing.  Is wordfence to blame?]]
 
* [[My scheduled posts are failing.  Is wordfence to blame?]]
 +
* [[My server reports a "suspicious process" that has been running longer than expected. What is this?]]
 
* [[Why did I get a blank page after a Wordpress automatic update?]]
 
* [[Why did I get a blank page after a Wordpress automatic update?]]
 +
* [[I see an error that says 'Wordfence error: No encryption key found!'  How do I fix that?]]
 +
* [[Your browser sent an invalid security token to Wordfence. How do I fix that?]]

Latest revision as of 17:38, 21 June 2017

Common errors and troubleshooting steps are shown in the categories below. If you have a question that has not been answered here, you can visit our official forums if you are a free customer. If you are a Premium customer, you can contact us on our priority support ticketing system.


Cell Phone Sign-In

Conflicts with Plugins and Themes

Falcon Caching and Basic Caching

Firewall and Blocking

Server Issues

Scanning and Scan Results

Updating Wordfence

Other Issues